Operations Coordinator

About the role

Careem’s Shops team is expanding its marketplace operations across the Middle East. As an Operations Coordinator you will ensure smooth order fulfilment, maintain partner relationships and help optimise inventory and promotions.

Key responsibilities

• Monitor operational metrics such as order fulfilment rates, stock availability and merchant response times.
• Serve as the primary point of contact for merchants, providing guidance on processes and resolving issues.
• Maintain accurate product listings, pricing and availability to minimise out‑of‑stock situations.
• Assist merchants in setting up timely promotions and discounts to drive sales.
• Track merchant‑driven cancellation rates and flag catalog errors for correction.
• Collaborate with logistics, commercial and customer support teams to resolve day‑to‑day operational challenges.
• Identify bottlenecks in order flow and propose improvements to streamline partner processes.

Required profile

• Strong analytical mindset with attention to detail.
• Excellent communication skills for interacting with merchants and internal teams.
• Ability to work in a fast‑paced, data‑driven environment.
• Proactive problem‑solver who can manage multiple priorities.
• Comfortable using internal tools and platforms for order and inventory management.

Required skills