Business Manager

About the role

The assigned individual will be responsible for managing the 24‑hour operational dark store and will be based on‑site. A minimum presence of 6‑8 hours at the dark store is expected daily, with continued virtual coordination with the team beyond on‑ground hours.

Key responsibilities

• Coordinate end‑to‑end warehouse processes, from inbound management to stock handling, storing, and order dispatching.
• Steer warehouse operations to meet agreed SLAs and KPIs, ensuring 100 % order accuracy.
• Implement and monitor Workplace Safety & Health procedures, performing periodic risk assessments.
• Allocate resources, schedule staff and manage manpower planning to optimise efficiency.
• Liaise with the commercial department to manage fast and slow‑moving lines, spoilage, waste, shrinkage and returns.
• Conduct regular stock takes, maintain stock variation within tolerance limits and prevent delivery of expired products.
• Maintain positive relationships with external stakeholders such as neighbours, suppliers and foodpanda riders.

Required profile

• Bachelor’s degree from a reputable university.
• In‑depth knowledge of operations, supply‑chain principles, JIT and Six Sigma.
• Familiarity with Warehouse Management Systems and demand‑forecasting tools.
• Strong stakeholder‑management experience with vendors, neighbours and community.
• Excellent manpower planning and scheduling abilities.
• Self‑motivated, independent and strong communication skills.