Business Systems Implementation & Project Coordinator

About the role

We are seeking a proactive and detail‑oriented Business Systems Implementation & Project Coordinator to drive successful delivery, implementation, and continuous improvement of business applications and digital transformation initiatives.

Key responsibilities

• Coordinate system implementations, enhancements, and digital transformation projects, supporting planning, requirements gathering, documentation, and rollout activities.
• Engage with stakeholders to gather, analyse, and document business requirements, acting as a liaison between business users, IT teams, and external vendors.
• Plan, execute, and manage User Acceptance Testing (UAT), develop test scenarios, track defects, and ensure business readiness before go‑live.
• Develop training materials, deliver end‑user training, and support change‑management activities to promote system adoption.
• Provide functional support, investigate user‑reported issues, maintain system documentation, and identify opportunities for process automation and optimisation.
• Support data validation, cleansing, migration, and reporting activities, ensuring data quality across applications.

Required profile

• Minimum 2 + years of experience in business systems implementation, project coordination, or business analysis.
• Proven ability to communicate effectively with both technical and non‑technical stakeholders.
• Strong organisational, analytical, and problem‑solving skills with attention to detail.
• Experience preparing and delivering end‑user training and supporting system adoption.

Required skills

• User Acceptance Testing (UAT) planning and execution.
• Advanced Excel (formulas, data cleansing, lookups, reporting).
• Project management and collaboration tools (e.g., task tracking, documentation platforms).
• Business analysis techniques for gathering and documenting requirements.