Call Center Agent – USA Campaign (On‑site, Lahore)

About the role

Keystone Medics is seeking full‑time Call Center Agents to support its USA campaign from our Lahore office. Agents will handle both inbound and outbound calls, delivering clear, professional information to patients and healthcare clients regarding billing and related services.

Key responsibilities

• Answer and place calls following standardized scripts and protocols.
• Provide accurate information on billing, collections, and service inquiries.
• Document call outcomes and customer interactions in the CRM system.
• Escalate complex issues to supervisors or specialized teams as needed.
• Meet performance metrics such as call quality, customer satisfaction, and productivity targets.

Required profile

• Previous experience in customer‑facing roles, preferably in a call‑center or healthcare support environment.
• Strong spoken English, active listening, and problem‑solving abilities.
• High school diploma required; a degree in business, communications or related field is a plus.
• Ability to work on‑site in Lahore on rotating shifts aligned with US business hours.
• Excellent organizational and time‑management skills with attention to detail.

Required skills

• Proficiency with call center software.
• Experience using CRM tools for data entry and tracking.
• Basic computer literacy including email and standard office applications.