Call Center Assistant

About the role

SandLab is seeking a Call Center Assistant to generate revenue through phone‑based outreach, build rapport with potential customers, and support the sales team in achieving business targets.

Key responsibilities

• Handle inbound and outbound prospect calls, converting them into sales.
• Maintain and expand the prospect database by researching new leads.
• Cold‑call and email prospects to qualify leads and identify decision‑makers.
• Educate prospects about SandLab’s service and product offerings.
• Answer inbound calls, address questions, qualify prospects, and schedule site visits.
• Cross‑sell and up‑sell existing customers via telephone and email.
• Overcome objections and provide prompt, courteous customer service.
• Collaborate with the Sales and Business Manager to develop strategic sales approaches and activity calendars.
• Communicate brand identity consistently and attend periodic sales training.
• Support the broader sales team as needed and perform other assigned duties.

Required profile

• Direct experience in sales, tele‑sales, or lead generation.
• Proven ability to convert prospects and close deals.
• Experience in opportunity qualification, pre‑call planning, call control, account development, and time management.
• Strong problem‑identification and objection‑resolution skills.
• Excellent verbal, listening, and written communication abilities.
• Self‑motivated, high energy, and enthusiastic.
• Ability to perform basic calculations and work both independently and within a team.
• High integrity, strong work ethic, and creative thinking.
• Physical aspects: frequent sitting and extensive phone use.

Required skills

What we offer

• Market‑leading salary with performance‑based bonuses.
• Annual, sick, and casual paid leave.
• Full‑time position on a 12‑month contract.
• Opportunities for professional development and sales training.