Chief Product Officer - Digital Products

About the role

The Chief Product Officer leads the strategy, prioritisation and performance of the digital product portfolio assigned to PDA, building a product management capability that turns policy priorities and citizen needs into secure, accessible services. The role works with responsible government service owners and PDA's design, technology and delivery functions.

Key responsibilities

• Develop the product portfolio strategy and investment priorities in line with the National Digital Masterplan, public value and delivery capacity.
• Lead product discovery, business cases, roadmaps and lifecycle decisions from concept through launch, improvement and retirement.
• Define product outcomes and measures covering adoption, task completion, service quality, accessibility, reliability and cost-effectiveness, using evidence to guide investment.
• Build and lead the product management team, defining decision rights and coaching product leaders.
• Partner with the Citizen Experience function to turn journey research and service design standards into product priorities and acceptance criteria.
• Work with Technology, DPI, Data, AI and Security leaders on feasibility, interoperability, privacy, resilience and reuse of shared capabilities.
• Coordinate with ministries, service owners and Delivery Excellence on dependencies, operational readiness and benefits realisation.

Required profile

• Bachelor's degree in Computer Science, Information Technology, Product or Service Design, Engineering, Business Administration or a related discipline; a relevant master's degree is preferred.
• At least 15 years of progressively responsible experience in digital product management or closely related product leadership, including senior leadership responsibility.
• At least five years leading and developing product management teams accountable for a portfolio of complex digital products.
• Evidence of managing live products through discovery, launch and sustained improvement with measurable outcomes.
• Experience making portfolio trade-offs and managing product investment, stakeholder priorities and cross-functional delivery.
• Desirable: experience in GovTech, public services or complex regulated environments; consulting experience is not preferred.

Required skills

• Product strategy and portfolio prioritisation
• User-centred discovery and lifecycle ownership
• Product analytics and team development
• Stakeholder negotiation