Client Success Manager

About the role

Zones, a global IT solution provider and MBE operating in more than 120 countries, is looking for a Client Success Manager. The role ensures client satisfaction and success, covering order processing, relationship building, customer needs, inventory management and project management. It suits someone who works independently in a fast-paced environment.

Key responsibilities

• Order fulfillment: process orders and quotes accurately and on time, meet SLAs on quote delivery and order placement, monitor open orders and expedite where needed, and keep customers and Sales informed.
• Relationship building: interact with customers daily, establish contacts across departments, share order status, constraints and alternatives, and coordinate team interactions with accounts.
• Customer service: act as the first point of contact for customer issues, understand the Zones Service Catalog, engage Sales on service needs, and provide timely reporting.
• Sourcing: handle off-catalog customer requests, maintain the custom catalog on Zones Connect, process project worksheets for inventory allocation, and support hardware and software contract activities.
• Project management: plan accounts, grow and maintain the pipeline, uncover future needs, increase account profitability, leverage Zones automation, and coordinate with PMO or Enterprise Operations on new customer rollouts.

Required profile

• Bachelor's degree in business administration or another field.
• Minimum 2-3 years of experience; graduate of any specialization accepted.
• Experience in enterprise-level sales.
• Ability to work with little or no supervision and to meet aggressive deadlines.

Required skills

• Strong customer service skills and excellent organization and process expertise.
• Excellent verbal and written communication, negotiation, influence and persuasion.
• Analytical thinking and problem-solving.

What we offer

• Life insurance, optional health insurance, EOBI and a voluntary pension scheme.
• Complimentary meals and access to an in-house gym.