Cloud Technical Specialist

About the role

Zones, LLC is seeking a Cloud Technical Specialist to deliver exceptional technical and licensing support for Microsoft cloud solutions. You will work with partners and end‑customers to ensure a high‑quality experience across Microsoft 365 and Azure services.

Key responsibilities

• Provide expert support for Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, Intune, and Microsoft Entra ID (Azure AD).
• Troubleshoot identity and access management issues such as SSO, MFA, user provisioning, and directory synchronization.
• Manage Azure environments – subscriptions, virtual machines, networking, VPN gateways, monitoring and reporting.
• Serve as primary contact for technical and licensing inquiries related to Microsoft 365, Azure, and CSP offerings.
• Ensure timely resolution of support requests while meeting SLA targets and collaborate with Microsoft, partners and internal teams on complex issues.

Required profile

• Strong technical knowledge of Microsoft 365, Microsoft Entra ID, Azure infrastructure and cloud identity solutions.
• Solid understanding of Microsoft licensing models, CSP programs and cloud consumption billing.
• Excellent customer service, communication, analytical and problem‑solving abilities.
• Ability to manage multiple priorities in a fast‑paced support environment.

Required skills

• Microsoft 365
• Microsoft Entra ID (Azure AD)
• Microsoft Azure (IaaS, networking, monitoring)
• ServiceNow ticketing system

What we offer

• Life insurance and optional health insurance
• EOBI and voluntary pension scheme
• Complimentary meals and access to an in‑house gym
• Inclusive, diverse workplace with equal opportunity employment