Community Relations Officer

About the role

The Community Relations Officer is the primary face and voice of Citizen Society, handling visitor hospitality, application processing, and financial coordination. The role blends front‑desk duties with administrative and data‑entry support across multiple departments.

Key responsibilities

• Welcome and assist visitors, applicants and guests, maintaining accurate visitor logs and portal records.
• Prepare, review, and process applications, ensuring all required documentation is collected and escalating to management for decisions.
• Maintain physical and digital archives of applications, vouchers and financial documents.
• Coordinate financial errands such as bank deposits, cash withdrawals and vendor visits.
• Provide on‑demand data‑entry support to dispensary, academy, dialysis centre and social mobilisation team.

Required profile

• Bachelor’s degree in Business Administration, Commerce, IT or related field.
• Minimum 1 year experience in front‑desk management, customer service or data entry.
• Strong organisational skills, high integrity for handling cash and financial tokens.
• Willingness to travel locally for outdoor tasks.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.