Contact Centre Agent

About the role

The Contact Centre Agent will handle inbound customer calls, provide end‑to‑end solutions, and support outbound sales initiatives when required. The role demands strong communication skills, a customer‑centric mindset, and the ability to work on holidays.

Key responsibilities

• Answer inbound calls and resolve client enquiries, service requests, and complaints following defined processes.
• Stay updated on contact‑center policies, bank products, and procedures.
• Assist clients with transactions, mobile/online training, and account set‑up.
• Achieve high first‑call resolution by co‑browsing and problem‑solving without escalation.
• Educate clients on digital banking channels and suggest next‑best‑conversation solutions.

Required profile

• Empathetic, calm under pressure and able to multitask during peak periods.
• Positive, can‑do attitude with a customer‑centric focus.
• Ability to prioritize tasks and manage time effectively.

Required skills

• MS Office

What we offer

• Competitive salary aligned with the Fair Pay Charter.
• Comprehensive benefits covering retirement, medical, life insurance and flexible voluntary options.
• Opportunities to grow within an international bank committed to diversity and inclusion.