Customer Operations Coordinator

About the role

OneHome, an international company, is looking for a Customer Operations Coordinator in Islamabad. The role centres on managing customer support tickets and communicating with customers precisely and professionally. It suits a detail-oriented person who can handle several requests at once, works independently, follows established procedures and resolves issues proactively. The position does not involve managing a team.

Key responsibilities

• Manage customer support tickets efficiently so they are resolved on time and customers are satisfied.
• Communicate clearly and professionally with customers, answering their questions and concerns promptly.
• Carry out thorough online research to update procedures and solve issues.
• Maintain accurate records of customer interactions, requests and follow-ups on a designated digital platform.
• Prioritise multiple customer requests and tasks to meet deadlines without compromising quality.
• Follow established procedures and protocols for operations and administrative tasks.
• Spot potential issues early and put solutions in place to prevent escalation or recurrence.
• Collaborate with other departments on complex customer problems and process improvements.
• Learn and use new tools, software and digital platforms as needed.
• Monitor processes for compliance with company standards and look for ways to improve operations.
• Keep customer data confidential and follow information security and privacy policies.

Required profile

• At least five years of experience in administration, operations, customer support or data processing.
• Strong written English, online research and problem-solving skills.
• Ability to work independently and manage time and organisation well.

Required skills

• Excel
• Web browsers and digital platforms