Customer Service Executive – Night Shift
ABS INTERNATIONAL · Karachi
Job description
About the role
We are hiring Customer Service Executives for our in‑house US operations. This is a stable, non‑sales position working night shifts to support US customers directly.
Key responsibilities
- Handle inbound and outbound queries for our own US customers.
- Provide professional solutions aiming for First Contact Resolution (FCR).
- Use premium CRMs such as Salesforce and HubSpot.
Required profile
- Fluent English with a neutral or American accent (non‑negotiable).
- Minimum 6 months experience in an international BPO or CSR role.
- Willingness to work the night shift (6:00 PM – 2:00 AM).
- Based in Gulistan‑e‑Johar Block 14 or Gulshan‑e‑Iqbal Block 13C, Karachi.
Required skills
- Salesforce
- HubSpot
What we offer
- Performance incentives up to PKR 20,000+ monthly based on quality metrics.
- Attendance allowance of PKR 3,000 paid on time.
- Clear career path with promotion opportunities to Team Lead and Operations Manager.
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Published 10 hours ago
Expires 1 month from now
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ABS INTERNATIONAL
Karachi
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