Customer Service Representative - Dispatch Coordinator

About the role

Yuni Rides, a U.S.-based transportation company providing safe, reliable and professional transportation for children and families, is hiring an onsite Customer Service Representative (Dispatch Coordinator) in Gulistan-e-Jauhar, Karachi. The role supports the daily coordination and monitoring of school transportation services, acting as a key link between drivers, families, schools and internal teams. Working hours are Monday to Saturday, 6:00 PM to 3:00 AM PKT.

Key responsibilities

• Monitor and coordinate daily transportation operations for assigned routes and trips.
• Communicate with drivers throughout the day to support operations and resolve trip concerns.
• Ensure scheduled trips are assigned, monitored and completed on time.
• Coordinate trip adjustments, driver reassignments and coverage changes.
• Monitor morning and afternoon dispatch to support on-time service.
• Assist with driver onboarding, guide new drivers through the process and follow up on outstanding requirements.
• Maintain accurate operational records and update internal systems.
• Respond professionally to inquiries from drivers, schools and internal stakeholders, and escalate issues to the dispatch and operations teams.
• Support scheduling, perform multiple tasks at once and contribute to continuous improvement.

Required profile

• Bachelor's degree or equivalent professional experience preferred.
• 1-3 years of experience in customer service, dispatch, transportation operations, logistics or a related field.
• Excellent verbal and written communication, strong organization and multitasking, and ability to work in a fast-paced environment.
• Preferred: experience in transportation or logistics coordination, dispatch or scheduling software, driver onboarding, customer support, real-time operations monitoring, CRM or ticketing systems, and school transportation.

Required skills

• Proficiency in Microsoft Office and Google Workspace.
• Ability to learn dispatch, scheduling and communication platforms.
• Customer relationship management, data entry, conflict resolution and attention to detail.

To apply, send your updated CV or resume to the company's HR email, mentioning "Customer Service Representative" or "CSR Application" in the subject line.