Customer Service Representative

About the role

We are seeking a full‑time, on‑site Customer Service Representative to join JB Saeed Home & Hardware in Pakistan. The role involves delivering prompt and professional support to our customers, both in‑person and remotely, ensuring a superior experience with our household and hardware products.

Key responsibilities

• Address customer inquiries and resolve complaints efficiently.
• Maintain high levels of customer satisfaction through attentive service.
• Handle both in‑person and remote interactions with professionalism.
• Keep accurate records of all customer engagements.
• Act as a liaison between customers and internal teams to ensure a seamless experience.

Required profile

• Proficiency in customer service, support, and managing customer experience.
• Strong problem‑solving abilities and effective communication skills.
• Ability to work in a fast‑paced, on‑site environment.
• Previous experience in a customer‑facing role is advantageous.
• High school diploma or equivalent; a bachelor's degree is a plus.

Required skills