Customer Service Support Specialist - Dispatch Coordinator (Night Shift)

About the role

Yuni Rides, a U.S.-focused transportation services organization, is expanding its Operations Team and hiring a Customer Service Representative (CSR) as Dispatch Coordinator in Gulistan-e-Jauhar, Karachi. The position is onsite during the night shift, Monday to Saturday, 6:00 PM to 3:00 AM (PKT), and supports daily transportation operations, driver coordination and communication with U.S.-based drivers, parents and schools.

Key responsibilities

• Monitor daily transportation activities and scheduled trips in real time, coordinate driver assignments and route adjustments, and track trip progress.
• Manage driver reassignments and service coverage, and escalate operational disruptions promptly.
• Communicate professionally with U.S.-based drivers, parents, schools and internal teams, handling inquiries and service concerns.
• Assist drivers with registration and onboarding, follow up on documentation and compliance, and monitor driver readiness.
• Maintain operational records and databases, update CRM and dispatch platforms, and coordinate with team leads and management.

Required profile

• 1-3 years of experience in customer service, dispatch, logistics, transportation or operations support.
• Bachelor's degree preferred; equivalent relevant professional experience will also be considered.
• Strong spoken and written English, multitasking, coordination and time-management skills, and good analytical thinking.
• Comfortable working with computer systems, CRM platforms and digital tools.
• Previous exposure to U.S.-based customer support, school dispatch, fleet coordination, driver onboarding, route management, incident escalation or scheduling is an advantage.

What we offer

• Monthly salary of PKR 45,000 to 50,000.
• Professional development, career advancement and structured training.
• Hands-on exposure to U.S.-based transportation operations in a collaborative environment.

Candidates apply by sending an updated CV to the employer's HR contact, quoting the position as Dispatch Coordinator.