Customer Services Analyst

About the role

Systems Limited is seeking a Customer Services Analyst to manage end‑to‑end order‑to‑cash processes for travel retail customers, ensuring seamless fulfillment and a first‑class experience.

Key responsibilities

• Verify customer purchase orders, monitor order management from SAP entry to on‑time delivery (OTIF), and prioritize stock based on forecasts.
• Coordinate with supply‑chain, planning, logistics, and 3PL teams to align orders, communicate shortages, and provide shipping instructions and documentation.
• Track shipments, update customers on ETA per incoterms, confirm delivery satisfaction, and handle credit/debit notes.
• Maintain export/import documentation per country requirements and ensure compliance with company controllership policies.

Required profile

• 2‑3 years of experience in FMCG, preferably in supply‑chain, logistics or customer services.
• Strong analytical mindset, organized, detail‑oriented, and able to work independently under pressure.
• Excellent written and verbal communication with commercial awareness of consumer behavior.

Required skills

• Hands‑on experience with SAP.
• Proficiency in Excel (VLOOKUP, SUMIF, pivot tables).
• Familiarity with PowerBI for reporting.
• Knowledge of export documentation and payment processing systems.