Customer Success Manager

About the role

Creative Chaos is looking for a technically proficient Customer Success Manager to build strong relationships with clients, ensure they get maximum value from our solutions, and drive retention and growth.

Key responsibilities

• Serve as the primary relationship owner for assigned accounts, conducting regular check‑ins, business reviews and strategic conversations.
• Identify upsell and cross‑sell opportunities, recommend service upgrades, and collaborate with sales and finance to maximize account value.
• Act as the bridge between clients and internal accounting teams, monitor service quality, and ensure timely issue resolution.
• Support onboarding, guide clients through ClientHub and related platforms, and maintain accurate records in HubSpot.

Required profile

• 5+ years of experience in Customer Success, Technical Account Management or a related field.
• Bachelor’s degree in Finance, Accounting or Business Management.
• Strong commercial awareness, proactive problem‑solving and ability to handle executive‑level conversations.

Required skills

• HubSpot (CRM)
• Gainsight or similar customer‑success platforms
• Understanding of SaaS products, APIs and integrations
• Technical aptitude to explain complex software solutions