Customer Support Executive / Front Desk

About the role

We are looking for a professional, customer‑focused individual to serve as the first point of contact for clients and visitors at our Islamabad office. The role combines front‑desk administration, customer relationship management, and participation in social‑media branding initiatives.

Key responsibilities

• Welcome and assist clients, visitors, and guests in a courteous manner.
• Handle incoming calls, emails, messages, and walk‑in inquiries, providing accurate information about company services.
• Maintain and update customer databases, CRM records, and track interactions.
• Schedule meetings, appointments, and coordinate with internal departments to ensure smooth service delivery.
• Support day‑to‑day office operations, including record‑keeping and documentation.
• Participate in creating Instagram Reels, TikTok videos, and other promotional content for brand awareness.

Required profile

• Bachelor’s degree preferred.
• Previous experience in customer service, reception, front desk, or administration is desirable.
• Excellent verbal and written communication skills with a professional appearance.
• Strong organizational and multitasking abilities.
• Comfortable appearing in social‑media content and promotional campaigns.

Required skills

• Proficiency in Microsoft Office Suite.
• Experience with CRM systems.

What we offer

• Professional and collaborative work environment.
• Opportunities for career growth and development.
• Exposure to customer relations, administration, and digital branding initiatives.
• Chance to be part of a growing and dynamic organization.