Customer Support Executive (Onsite, Lahore)

About the role

The Customer Support Executive will handle client inquiries across multiple channels, ensuring timely and professional service while coordinating with internal teams to deliver solutions.

Key responsibilities

• Respond to customer inquiries via calls, WhatsApp, email, and other channels.
• Provide accurate product and service information and guide customers in decision‑making.
• Collect required details and documentation to manage service requests end‑to‑end.
• Coordinate with internal teams, schedule appointments, and confirm service delivery.
• Maintain and update customer records in the CRM system.
• Track open cases, ensure resolution within defined timelines, and escalate complex issues.
• Handle order processing, confirmations, and ensure smooth closure of each request.

Required profile

• 1–3 years of experience in customer support, call centre, or service coordination.
• Strong communication and interpersonal skills with a customer‑centric approach.
• Confident, professional demeanor and ability to multitask.
• Basic computer proficiency; familiarity with HubSpot is a plus.
• Strong coordination and problem‑solving abilities.