Customer Support Executive – RD Pay

About the role

The Customer Support Executive – RD Pay will be the primary point of contact for merchants using RepairDesk Payments. You will ensure smooth payment integration, troubleshoot technical issues, and help merchants get the most out of our payment solutions.

Key responsibilities

• Respond to support queries for payment partners such as Square, Stripe, PayPal, and others.
• Diagnose and resolve technical problems related to payment gateway integrations and terminal hardware.
• Guide merchants through integration, setup, and configuration of payment solutions.
• Manage end‑to‑end merchant onboarding, terminal ordering, logistics, and activation.
• Proactively reactivate inactive merchants by following up on documentation and providing assistance.
• Monitor payment integration performance and address potential issues before they impact merchants.
• Collect merchant feedback and collaborate with internal teams to improve the service.

Required profile

• Bachelor’s degree in Computer Science, Software Engineering, IT or equivalent practical experience.
• 1–3 years of experience in SaaS onboarding, customer support, or customer success.
• Experience with B2B SaaS platforms is preferred.
• Familiarity with CRM and communication tools.
• Experience working with US or international markets is a strong plus.

Required skills

• Payment gateway integration
• Terminal hardware configuration
• CRM platforms