Customer Support Intern

About the role

As a Customer Support Intern at RepairDesk, you will be the first point of contact for users, delivering assistance through chat, calls, and email. You will help diagnose basic technical issues, provide remote training, and ensure a positive experience for customers.

Key responsibilities

• Respond to customer inquiries via live chat, phone, and email, addressing complaints with empathy.
• Diagnose and resolve basic technical problems, escalating complex cases to higher support levels.
• Document tickets and track issues using JIRA and the ZOHO platform.
• Deliver remote software training and follow‑up to ensure proper usage.
• Research customer issues and relay feedback to the development team.

Required profile

• Bachelor’s degree in CS, SE, IT or related field.
• 0–6 months experience in client communication or call‑center environment.
• Excellent written and verbal English communication skills.

Required skills

• Proficiency with JIRA and ZOHO ticketing systems.
• Experience using MS Office, TeamViewer, Ring Central or similar call‑center tools.
• Familiarity with web‑based platforms such as Dropbox and Google Drive.

What we offer

• Stipend of 60,000 PKR per month.
• Health insurance for self, spouse and children.
• Maternity & paternity benefits.
• Provident fund and paid leaves (casual, medical, annual).
• Profit/stock sharing plan for tenured employees.