Customer Support Representative (CSR)
Free Mind Marketing · Islamabad
Job description
About the role
Free Mind Marketing is seeking a full‑time Customer Support Representative to work in a hybrid setting (3 days onsite, 2 days remote) in Islamabad. The CSR will handle customer inquiries via chat, email and phone, providing accurate and timely assistance while maintaining a professional experience.
Key responsibilities
- Respond to customer inquiries through chat, phone and email.
- Provide accurate information, resolve concerns and ensure timely assistance.
- Document all interactions and follow established SOPs.
- Escalate complex issues according to defined procedures.
- Maintain professional communication and uphold company standards.
Required profile
- Excellent spoken and written English.
- Strong communication, active listening and problem‑solving abilities.
- Patience, empathy and attention to detail.
- Ability to remain calm with difficult customers.
Required skills
- Proficiency with CRM and ticketing systems.
- Experience using communication and customer support tools.
- Fast and accurate typing and documentation skills.
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Published 2 hours ago
Expires 1 month from now
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Free Mind Marketing
Islamabad
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