Customer Support Representative

About the role

Techbanq is hiring a full-time, on-site Customer Support Representative in Lahore. The representative answers customer inquiries by phone, email and chat, resolving product and service issues and keeping customers informed.

Key responsibilities

• Resolve product and service issues and guide customers through troubleshooting steps
• Escalate technical or complex cases to the appropriate teams
• Update and maintain support records and follow established procedures
• Contribute to knowledge base content to improve future customer interactions
• Share customer feedback with internal teams to support continuous improvement and high customer satisfaction

Required profile

• Strong customer-facing skills, with a focus on customer satisfaction, empathy, patience and professional conduct
• Effective verbal and written communication across channels
• Ability to work on-site in Lahore, manage time well and handle many inquiries in a fast pace
• Prior customer support or contact center experience preferred; relevant education in business, IT, communications or a related field is an advantage

Required skills

• Basic technical aptitude and troubleshooting skills
• Familiarity with CRM or ticketing systems and common office productivity tools