Customer Support Representative (US Healthcare)

About the role

We are seeking a motivated Customer Support Representative to serve as the front‑desk liaison for a US‑based healthcare client. The role involves handling patient inquiries, scheduling appointments, and ensuring smooth communication between patients and healthcare providers.

Key responsibilities

• Answer and respond to patient calls regarding appointments, inquiries, and support services.
• Manage and coordinate patient appointments with doctors and clinics.
• Act as the primary communication link between patients and healthcare providers.

Required profile

• O‑Level, Intermediate or Graduation qualification (fresh graduates are welcome).
• Resident of Gulistan‑e‑Johar Mosamyat, Safoora, North Karachi, or Gulshan‑e‑Iqbal.
• Excellent written and spoken English with a neutral accent.
• Willingness to work night shift (8 pm – 5 am) on‑site.

Required skills

What we offer

• Salary range PKR 55,000 – 65,000 per month.
• Attendance allowance of PKR 5,000.
• Gym‑fee reimbursement.
• Five‑day work week (Saturday‑Sunday off).
• Comprehensive medical insurance (in‑patient and out‑patient).
• Two annual bonuses.
• Free pick‑up and drop‑off service.
• Free meals.