Customer Support Specialist – English Required

About the role

Reall Time is looking for a dedicated Customer Support Specialist to join its on‑site team in Lahore. The role is full‑time and focuses on handling customer interactions in English, ensuring clear communication and timely resolution of queries, especially during night shifts.

Key responsibilities

• Respond to inbound and outbound customer inquiries via phone, email, and chat.
• Provide accurate information and personalized solutions to meet customer needs.
• Maintain detailed records of interactions and follow‑up actions.
• Collaborate with internal teams to address operational issues and improve service quality.
• Participate in regular training sessions to stay updated on products and processes.

Required profile

• Fluent English communication skills, both written and spoken.
• Strong interpersonal abilities and a customer‑focused attitude.
• Willingness to work night shifts and adapt to a dynamic environment.
• Basic computer literacy and ability to learn new tools quickly.

Required skills

• Proficiency in English language communication.

What we offer

• Competitive salary range.
• Opportunities for professional development and training.
• Supportive team culture focused on genuine customer care.