Customer Support Specialist

About the role

Careception is hiring a Customer Support Specialist in Bahria Town Phase 7, Rawalpindi, with a monthly salary of PKR 90,000 to 120,000. The role is 100% office-based and open only to immediate joiners. Candidates must have strong spoken and written English and hands-on experience with AI-powered tools and app builders.

Key responsibilities

• Provide excellent customer support and guide customers through technical challenges.
• Help customers use AI tools and solve technical problems.
• Identify issues and escalate technical problems when necessary.
• Host group training sessions and share screens with customers.
• Communicate confidently on camera and interact directly with clients.
• Explain technical processes in simple terms to non-technical users.

Required profile

• Excellent spoken and written English.
• Interest in learning, exploring and building with AI tools.
• Familiarity with pages, forms, data tables, workflows and basic user-access settings.
• Strong troubleshooting and problem-solving skills.
• Patience and comfort speaking on camera.
• Immediate availability; remote and work-from-home applicants will not be considered.

To apply, send an updated CV and a 90-second English voice note introducing yourself and explaining your relevant experience.