Outbound Call Centre Agent

About the role

This is a full-time, on-site Outbound Call Centre Agent position in Islamabad, Pakistan. The company is an outbound call centre that delivers professional, reliable customer contact services, and its agents make scheduled outbound calls to prospects or existing customers, provide information and gather feedback. The work environment emphasises clear communication, consistent performance and adherence to quality standards.

Key responsibilities

• Make outbound calls to prospects or existing customers, following approved scripts to introduce products or services, conduct surveys or confirm information.
• Update call records in the system, document outcomes and schedule follow-up calls when needed.
• Meet individual and team targets while adhering to call quality and compliance guidelines.
• Escalate complex inquiries to senior staff or supervisors.
• Work with colleagues and team leads to optimise calling strategies and maintain a professional tone.

Required profile

• Minimum secondary school education; higher education or related fields is beneficial.
• Previous experience in outbound calling, telemarketing or customer support is an advantage but not mandatory.
• Comfort working in an on-site team environment in Islamabad, with openness to coaching, training and performance feedback.
• Proficiency in English.

Required skills

• Clear verbal communication, active listening and the ability to explain information over the phone.
• Customer service abilities such as handling objections, staying polite and professional and building rapport with diverse callers.
• Basic computer and data entry skills, including call centre software and CRM tools.
• Organizational and time management skills to prioritise call lists and meet daily and weekly targets.
• Ability to follow scripts and comply with company policies, privacy requirements and compliance standards.