Customer Support & Virtual Assistant – Night Shift (US Clients)

About the role

Provide customer support and virtual assistance to U.S. businesses during night hours. You will be the calm, clear voice customers hear, handling calls, texts, emails and administrative tasks.

Key responsibilities

• Answer calls, texts, and emails from U.S. customers.
• Book and manage appointments and schedules.
• Send updates, confirmations, and follow‑ups.
• Handle complaints, reschedules, and urgent requests.
• Support U.S. teams with admin work, data entry, and record keeping.

Required profile

• 2+ years of customer support or call‑center experience, preferably on U.S. campaigns.
• Fast, accurate typing (45 WPM or more).
• Comfortable using CRMs and working with multiple screens.
• Reliable attendance, punctuality and availability for night shifts, weekends and U.S. holidays.
• On‑site work only at DHA Phase 1, Lahore.

Required skills

• Clear, neutral English accent easy for U.S. callers to follow.
• Smooth, confident spoken English with no long pauses.
• Strong listening skills for fast speakers, regional accents and upset callers.
• Professional written English for emails, texts and chats.

What we offer

• Salary in PKR with monthly performance bonus.
• Professional office in DHA Phase 1.
• Growth path to Senior Agent and Team Lead.
• Stable, long‑term work on U.S. accounts.