Payment Recovery Executive

About the role

We are seeking a motivated and customer‑focused Recovery Officer to join our team in DHA Phase 6, Lahore. The role involves handling recovery calls, following up on outstanding payments, and ensuring a positive customer experience while meeting payment commitments.

Key responsibilities

• Make recovery calls to assigned customers and ensure timely follow‑up on payment commitments.
• Maintain accurate records of customer interactions and recovery progress.
• Handle customer queries and resolve concerns efficiently during calls.
• Provide clear guidance and support to customers regarding payment procedures.
• Manage inbound calls promptly and coordinate with internal departments for issue resolution.
• Ensure compliance with company policies while maintaining service quality standards.

Required profile

• Bachelor’s degree from a recognized institution.
• 1–3 years of experience in recovery, collections, customer service, or call handling (real‑estate recovery experience is a plus).

Required skills

• Strong communication and negotiation abilities.
• Professional handling of customers in challenging situations.
• Good follow‑up, coordination, and record‑keeping skills.
• Confidence in managing inbound and outbound calls.
• Customer‑focused problem‑solving approach.

What we offer

• Market‑competitive remuneration based on experience.
• A professional and supportive working environment.
• Exposure to structured recovery operations within the real‑estate sector.