Director Business Support – Acquiring Business

About the role

We are looking for a Director Business Support to lead the planning and operations for our Merchant and Corporate Acquiring teams at easypaisa, Pakistan’s first digital bank. The role will translate strategic priorities into actionable business plans, drive commercial performance and support sales teams in achieving revenue targets.

Key responsibilities

• Formulate and execute the national Merchant and Corporate Acquiring strategy aligned with revenue targets.
• Translate high‑level company strategy into business plans, go‑to‑market frameworks and execution roadmaps.
• Design planning frameworks and set regional/BDO targets and KPIs for corporate and merchant teams.
• Drive sales growth through market and channel expansion, optimized onboarding, retention programs and customer segmentation.
• Design and manage promotions, track daily performance, conduct impact analysis and ensure timely commission disbursement.
• Maintain daily performance dashboards, highlight gaps and provide actionable insights.
• Develop pipeline and conversion tracking mechanisms for the Corporate Acquiring team.
• Monitor department budget, perform revenue variance and cost analysis.
• Prepare structured business reviews for senior leadership with recommendations.
• Oversee operational execution for client documentation compliance, DMO registration and QR‑code distribution.
• Ensure merchant onboarding complies with regulatory requirements (SBP, AML/KYC) and audit controls.
• Develop and enforce SOPs for sales operations, fraud prevention and dispute resolution.
• Ensure adherence to internal policies and audit/compliance standards.
• Lead continuous training for the team.

Required profile

• Proven experience in business planning, commercial performance management and sales forecasting.
• Strong strategic leadership with ability to translate high‑level goals into actionable plans.
• Data‑driven decision‑making and solid analytical capabilities.
• Excellent commercial acumen and understanding of merchant and corporate acquiring markets.
• Effective communication and stakeholder management skills.
• Ability to work cross‑functionally and drive execution across regional teams.

Required skills