Dispatcher & Operator – iCabbi Taxi Services

About the role

c2o is seeking an experienced Dispatcher & Operator to manage UK‑market taxi bookings from our Rawalpindi office. You will use iCabbi software to coordinate drivers, ensure timely pickups, and maintain high service standards for international customers.

Key responsibilities

• Dispatch bookings using iCabbi, allocating jobs to maximise fleet utilisation.
• Monitor live driver activity, track vehicle locations and resolve operational issues promptly.
• Handle customer interactions – new bookings, amendments, cancellations and queries.
• Coordinate with drivers to guarantee punctual and safe pickups and drop‑offs.
• Maintain accurate records of trips and support reporting and quality‑control processes.
• Work rotational and night shifts to provide 24/7 coverage.

Required profile

• Minimum 2 years experience in UK cab/taxi industry operations.
• Hands‑on experience with iCabbi dispatch software.
• Strong knowledge of UK taxi dispatch workflows and regulations.
• Excellent written and verbal English communication.
• Ability to multitask, prioritize and solve problems under pressure.
• Reliable, punctual and comfortable with night shifts.
• Good record‑keeping and basic computer proficiency.

Required skills

• iCabbi dispatch software
• Basic computer skills

What we offer

• Health Insurance
• Incentive Bonus
• Medical coverage
• Provident Fund