DLH Support Engineer

About the role

We are looking for a Managed Services Support Engineer to monitor, triage, and resolve incidents across our Data Lakehouse (DLH) pipelines. The role operates on a 24x7 shift schedule, covering nights, weekends and public holidays, and ensures the reliability of our Iceberg/MinIO‑based data lakehouse, Trino query engine, and Airflow orchestration.

Key responsibilities

• Monitor scheduled batch jobs, ETL pipelines and file arrivals; report failures or delays to stakeholders.
• Run predefined SQL queries for data validation and investigate query or job errors.
• Navigate *nix file systems, check logs, verify file presence/size and perform basic file operations.
• Validate file transfers via SFTP/FTP and flag discrepancies.
• Own complex incidents, perform root‑cause analysis and document findings.
• Troubleshoot upstream/downstream pipeline failures in Iceberg/MinIO/Trino ecosystems.
• Write and debug SQL to resolve data inconsistencies.
• Automate recurring checks with basic shell scripting.
• Communicate status and delays to internal teams and maintain a knowledge base of recurring issues.
• Hand over shift status clearly to the next shift.

Required profile

• Bachelor’s or master’s degree in Computer Science, IT or related field.
• 2–3 years of experience in platform engineering or similar.
• Ability to work rotating shifts, including nights and holidays.

Required skills

• SQL
• Linux/Unix shell scripting
• Python for automation
• Apache Iceberg
• MinIO object storage
• Trino SQL engine
• S3‑compatible object storage
• Airflow orchestration
• Oracle database/DWH
• Grafana and OpenMetadata for monitoring