Ecommerce and Social Media Manager

About the role

Kween Studio is seeking a dedicated Ecommerce and Social Media Manager to oversee its online store operations and digital presence. Based in Lahore, the role involves managing Shopify orders, providing customer support, and driving social media growth across multiple platforms.

Key responsibilities

• Process and confirm orders received via Shopify, Instagram and WhatsApp.
• Coordinate shipping, dispatch and track deliveries with logistics partners.
• Respond to customer inquiries on WhatsApp, Instagram and Facebook.
• Maintain and grow social media channels (Facebook, Instagram, TikTok, LinkedIn).
• Create engaging content, captions and hashtags.
• Run and optimise paid advertising campaigns on social platforms.
• Monitor performance metrics and stay updated on digital marketing and SEO trends.
• Lead a small team of two, organising tasks and fostering collaboration.

Required profile

• Minimum 1 year experience in ecommerce, digital marketing or social media management.
• Strong knowledge of Shopify and major social platforms.
• Proficiency with Canva or similar design tools.
• Basic graphic design and video‑editing abilities.
• Excellent communication, organisational and customer‑service skills.
• Female candidates residing near Valencia Town, Lahore are encouraged to apply.

Required skills

• Shopify
• Facebook
• Instagram
• TikTok
• LinkedIn
• Canva
• Graphic design
• Video editing