ETL Operations Engineer

About the role

The ETL Operations Engineer monitors and supports enterprise data warehouse environments, ensuring successful ETL job execution, database performance, backup operations and adherence to operational SLAs. The role involves hands-on monitoring of Teradata, Informatica PowerCenter, scheduled jobs and backup systems, plus incident investigation and shift support.

Key responsibilities

• Perform Teradata user administration, space management and routine database monitoring
• Monitor Informatica PowerCenter workflows, troubleshoot failures and escalate unresolved issues
• Monitor SJLM scheduled jobs and ensure successful completion
• Monitor NetBackup / DSA backup operations and report failures
• Monitor Teradata Viewpoint dashboards, system performance and availability alerts
• Analyze database statistics and identify performance-related anomalies
• Investigate production incidents, job failures and operational alerts
• Maintain incident tickets, operational logs and shift handover documentation
• Follow ITIL-based processes, escalation procedures and SLA requirements
• Provide rotational shift support, including weekends and on-call duties when required

Required profile

• Bachelor's degree in Computer Science, Information Technology, Software Engineering or a related field
• Knowledge of data warehousing, ETL processes and production support operations
• Strong analytical, troubleshooting, communication and documentation skills
• Ability to work in rotational shifts and meet operational SLAs
• Exposure to telecom data environments and large-scale ETL ecosystems is an advantage

Required skills

• Teradata Database, Teradata Viewpoint and SQL
• Informatica PowerCenter workflow monitoring and troubleshooting
• Job scheduling tools, preferably SJLM
• NetBackup / DSA backup and recovery monitoring
• ITIL processes, incident management and ticketing systems