Etsy Store Assistant

About the role

Orbit Digital is a growing e-commerce business focused on managing and scaling Etsy stores with high-quality digital and physical products. It is looking for a full-time, on-site Etsy Store Assistant based in Rawalpindi. The role keeps store content accurate and appealing, handles customer messages and inquiries, and helps resolve order-related issues.

Key responsibilities

• Manage product listings, update item descriptions, tags and images, and ensure store content is accurate and appealing.
• Handle customer messages and inquiries, provide responsive support and help resolve order issues.
• Monitor store performance and process orders.
• Coordinate with the team on inventory and fulfillment.
• Assist in basic retail sales activities such as pricing and promotions.
• Support training and documentation of store processes to keep standards and operations consistent.

Required profile

• A high school diploma or equivalent; further education in business, marketing or a related field is an advantage.
• Ability to work on-site in Rawalpindi in a full-time capacity.
• Attention to detail and reliability.

Required skills

• Strong communication and customer service skills.
• Organization skills and retail sales abilities.
• Training and communication capabilities to support onboarding and process documentation.
• Basic computer literacy and familiarity with e-commerce platforms; Etsy experience is a plus.