Experienced Taxi Dispatcher for UK Market

About the role

IBSTEC is seeking an experienced Taxi Dispatcher to lead its UK Taxi Dispatch Campaign. The role involves handling inbound bookings, coordinating drivers, and ensuring high‑quality service for UK‑based customers from our Lahore office.

Key responsibilities

• Answer inbound calls from UK customers and process taxi bookings accurately.
• Manage live bookings, dispatch requests, and driver allocations in real time.
• Assign jobs to drivers based on availability, location, and operational needs.
• Coordinate pickups, drop‑offs, delays, cancellations, and route changes with drivers.
• Monitor journeys to ensure timely service and handle amendments or urgent requests.
• Maintain accurate booking records and update dispatch software continuously.

Required profile

• Minimum 2 years of hands‑on taxi dispatch experience, specifically with UK campaigns.
• Strong spoken English with a neutral or British accent.
• Ability to multitask and work efficiently under pressure, including rotational evening and night shifts.
• Excellent communication, problem‑solving, and time‑management skills.

Required skills

• Proficiency with taxi dispatch software and booking management systems.

What we offer

• Competitive salary package based on experience.
• Professional and supportive working environment.
• Performance‑based growth and long‑term career development opportunities.