First Impressions Officer

About the role

ACE Properties is looking for a friendly and proactive First Impressions Officer to manage the reception area and serve as the first point of contact for visitors, callers, and interviewees. The role combines front‑desk duties with basic administrative support to ensure a smooth experience for guests and staff.

Key responsibilities

• Greet and welcome visitors, direct them to the appropriate department, and issue visitor badges.
• Maintain a visitor log and manage interviewee schedules.
• Answer, route, and log incoming calls using the IP telephony system.
• Receive, sort, and distribute daily couriers while keeping a record of deliveries.
• Assist with setting up conference calls across different locations and time zones.
• Support the monitoring team by reviewing CCTV footage for assigned tasks.
• Prepare meeting logs, arrange director‑level meetings, and handle ad‑hoc administrative tasks.

Required profile

• Excellent listening skills and a problem‑solving attitude.
• Professional communication style, both verbal and written.
• Ability to work independently and coordinate with HR, Sales, and Admin departments.
• Attention to detail in maintaining logs, badges, and records.

Required skills

• Proficiency with IP telephony systems.
• Basic CCTV monitoring experience.
• Typing, proofreading, and data‑entry capabilities.