Fraud and Risk Agent

About the role

We are seeking a Fraud and Risk Agent to monitor and review transactions for unusual or suspicious activity. You will investigate potential fraud, collaborate with cross‑functional teams, and help improve our prevention processes.

Key responsibilities

• Monitor real‑time transactions for suspicious or high‑risk activity using internal and third‑party tools.
• Investigate cases of potential fraud, account takeovers, identity theft, chargebacks, or other suspicious activity.
• Analyze fraud trends and contribute to the development of rules and strategies to prevent financial loss.
• Escalate complex or high‑impact cases to senior risk analysts or internal teams.
• Collaborate with customer support, compliance, engineering, and legal teams to improve processes and reduce fraud.
• Prepare accurate and timely reports on fraud incidents, resolutions, and risk trends.
• Maintain up‑to‑date knowledge of fraud typologies, regulations (e.g., KYC, AML), and industry best practices.
• Respond to requests from payment processors or financial institutions related to fraud or disputes.
• Recommend improvements to policies, workflows, and automation tools.

Required profile

• 0–1 years of experience in fraud detection, risk management, payments or a related field (fintech, banking or e‑commerce preferred).
• Strong analytical and investigative skills with attention to detail.
• Understanding of regulatory requirements such as KYC and AML.
• Ability to think critically and work efficiently in a fast‑paced, high‑growth environment.
• Excellent written and verbal communication skills.
• Willingness to work flexible hours, including weekends or holidays if needed.

Required skills

• Experience with fraud detection tools.
• Familiarity with case management systems such as Salesforce.