Fraud Monitoring Analyst

About the role

The Fraud Monitoring Analyst is responsible for real‑time surveillance of digital transactions across all banking channels. Working in a 24×7 environment, the analyst detects, validates and escalates suspicious activity in line with State Bank of Pakistan regulations and internal fraud risk policies.

Key responsibilities

• Monitor alerts generated by 1‑Link, RAAST and FTDH systems on a continuous basis.
• Review and analyse alerts to identify high‑risk or unusual transaction patterns.
• Conduct preliminary investigations by verifying customer details and transaction histories.
• Escalate confirmed or suspicious cases to relevant teams within defined SLAs.
• Support inward and outward FTDH dispute handling while meeting regulatory timelines.
• Log all actions, findings and outcomes in the fraud case management system.
• Maintain accurate, auditable documentation and ensure confidentiality.
• Participate in training sessions and provide feedback to improve detection rules.

Required profile

• Bachelor’s degree in a relevant field.
• 1‑2 years of experience in fraud risk management, preferably in banking or financial services.
• Strong analytical mindset with independent decision‑making ability.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Objective, critical thinking and transparent communication style.

Required skills

• Experience with 1‑Link transaction monitoring system.
• Familiarity with RAAST payment platform.
• Knowledge of FTDH dispute handling processes.
• Proficiency in using a fraud case management system.