Front Desk Officer

About the role

Sukh Chayn Residence Islamabad is hiring a Front Desk Officer for a full-time, on-site position in F-10 Markaz, Islamabad. The officer acts as the welcoming face of the residence, managing the front desk, handling resident complaints and reception duties, providing customer service to residents and guests, managing office equipment and assisting with general office administration.

Key responsibilities

• Greet guests warmly and keep the front desk tidy and organized
• Handle inquiries and forward complex issues to Administration, Marketing and Maintenance
• Manage phone calls and contact clients and residents by call, email and message about upcoming or overdue payments
• Oversee clerical and administrative tasks such as file management and data recording
• Receive and distribute mail, packages and deliveries; prepare outgoing correspondence and parcels
• Sort and forward email messages
• Support the Marketing, Finance, Admin and Project Departments
• Issue key cards securely and accurately
• Use front desk management software and CRM systems to maintain resident information
• Take on additional duties as assigned

Required profile

• Intermediate or Bachelor's degree
• Minimum 3-4 years of prior experience in receptionist duties, preferably in a hotel or residential setting
• Strong interpersonal skills and proficiency in English communication (mandatory)
• Ability to work a rotational shift schedule covering morning, evening and night shifts

Required skills

• Microsoft Word, Excel, Outlook, PowerPoint and Adobe Acrobat
• Experience with multi-line phone systems and office equipment
• Familiarity with front desk management software and CRMs