General Manager - Boutique Hotel, Nathia Gali

About the role

Zesora is looking for an experienced, results-driven General Manager to lead its boutique hotel in Nathia Gali. This is an on-property position, and the candidate must be willing to live on site.

Key responsibilities

• Lead and oversee daily operations across all departments, including morning briefings, property inspections and night checks, and ensure SOPs, service standards, hygiene, maintenance and safety are followed consistently.
• Engage personally with VIP and long-stay guests, monitor guest feedback, OTA ratings, online reviews and social media, and resolve escalated complaints with effective service recovery.
• Supervise departmental heads and staff, oversee duty rosters, attendance, grooming standards and staff accommodation, and coach, appraise and manage performance with HR.
• Drive room occupancy, F&B revenue and upselling, coordinate with Sales & Marketing on pricing, promotions and seasonal packages, and monitor budgets, expenses, inventory, procurement and wastage.
• Work with Finance to improve cost efficiency and profitability, and submit daily flash reports, weekly performance reports and incident reports to the CEO office.
• Monitor operational KPIs, implement management directives, and lead special projects, property improvements, renovations and seasonal preparations.

Required profile

• 8-10 years of experience in hotel or resort management, including substantial senior leadership experience.
• Bachelor's degree in Hospitality Management, Business Administration or a related field.
• Proven experience managing hotel/resort operations and leading multidisciplinary teams.
• Willingness to be based on-property in Nathia Gali.

Required skills

• Strong leadership, financial management, commercial awareness and guest-service capabilities.
• Excellent communication, decision-making and problem-solving skills.

Candidates apply by sending an updated CV to the company's HR contact, quoting the application subject line for the General Manager position.