Go High Level Success Manager

About the role

We are seeking a proactive, customer‑focused Go High Level Success Manager to join our growing digital marketing agency. In this role you will be the primary point of contact for agency clients using the Go High Level platform, ensuring they receive exceptional support, maximize platform value, and achieve their business objectives.

Key responsibilities

• Serve as the main liaison for agency clients using Go High Level.
• Conduct onboarding, training sessions, and platform walkthroughs.
• Understand client business goals and recommend optimal Go High Level solutions.
• Build long‑term client relationships through regular communication and follow‑ups.
• Perform discovery calls and demonstrate Go High Level features to prospects.
• Assist sales in converting qualified leads into long‑term clients.
• Coordinate with marketing, automation, and development teams for successful project delivery.
• Configure client accounts, CRM pipelines, calendars, and user permissions.
• Monitor performance and advise on lead generation and conversion improvements.
• Ensure automation workflows, email/SMS campaigns, and appointment systems operate correctly.
• Troubleshoot technical issues and collaborate with internal teams as needed.
• Track client satisfaction, retention, renewals, and upsell opportunities.
• Maintain accurate client records, meeting notes, and project updates within Go High Level.
• Prepare performance reports and present progress during client meetings.

Required profile

• 2+ years of experience working with Go High Level.
• Background in Customer Success, Account Management, or similar client‑facing roles.
• Strong understanding of CRM systems, marketing automation, sales funnels, and lead nurturing.
• Excellent verbal and written English communication skills.
• Proven experience conducting client meetings, onboarding sessions, and product demonstrations.
• Ability to build relationships, solve problems, and manage multiple client accounts simultaneously.
• Agency experience is a plus.

Required skills

• Go High Level platform
• CRM configuration and management
• Marketing automation and workflow automation
• Email and SMS campaign management
• Calendar and appointment system setup
• Zapier integration
• Make (Integromat) integration
• Webhooks and third‑party integrations

What we offer

• Market‑competitive salary based on experience and expertise.
• Professional and collaborative work environment.
• Opportunities for career growth.