Guest Relations Officer (Female)

About the role

The Guest Relations Officer (GRO) will be the face of Hotel One Vogue, ensuring every guest enjoys a memorable stay. This role focuses on welcoming guests, handling inquiries and complaints, and coordinating with internal teams to deliver seamless service.

Key responsibilities

• Welcome and assist guests throughout their stay, providing personalized service.
• Address guest complaints, concerns, and feedback in a professional and timely manner.
• Coordinate with Housekeeping, Front Office, Food & Beverage, and Maintenance to ensure smooth operations.
• Manage VIP arrivals and special guest requests.
• Follow up on unresolved issues and ensure satisfactory resolution.
• Maintain accurate guest feedback records and prepare reports for management.
• Promote positive guest experiences to encourage repeat visits.

Required profile

• Bachelor's degree in Hospitality, Business Administration, or a related field.
• 1–3 years of experience in Guest Relations, Front Office, or Customer Service.
• Strong communication and interpersonal abilities.
• Excellent problem‑solving and complaint‑handling skills.

Required skills

• Proficiency in MS Office.
• Experience with hotel management systems.