Guest Relations Officer

About the role

The Heritage Club is seeking a confident and well‑groomed Guest Relations Officer to deliver an exceptional experience for members and visitors. You will be the first point of contact, ensuring every guest feels welcomed and valued.

Key responsibilities

• Welcome and assist members and guests with professionalism and courtesy.
• Provide a warm, personalized, and memorable guest experience.
• Address guest inquiries, concerns, and feedback promptly and professionally.
• Coordinate with internal departments to ensure seamless guest services.
• Build and maintain positive relationships with members and VIP guests.
• Uphold the club's service standards and professional image at all times.

Required profile

• Bachelor's degree, preferably in Hospitality Management, Business Administration, or a related field.
• Pleasant personality with a professional appearance.
• Excellent communication and interpersonal skills.
• Confidence in handling VIP guests and resolving concerns effectively.
• Strong organizational skills with the ability to multitask in a fast‑paced environment.

Required skills

What we offer

• Professional and collaborative work environment.
• Career growth and development opportunities.
• Market‑competitive salary package.