HCG Specialist

About the role

The HCG Specialist will provide front‑line support to clients in the medical billing sector, handling inquiries, diagnosing issues, and delivering effective solutions. The role combines strong communication abilities with practical data‑analysis skills using Excel.

Key responsibilities

• Answer and manage client calls, understand their concerns, and propose appropriate resolutions.
• Create and maintain Excel dashboards to track key performance indicators and support decision‑making.
• Apply Excel formulas to manipulate data and generate accurate reports.
• Collaborate with internal teams to ensure seamless service delivery.

Required profile

• Graduate degree.
• Excellent verbal and written communication skills.
• Presentation skills and ability to engage customers professionally.
• Experience in customer support, preferably within medical billing.

Required skills

• Excel dashboard creation.
• Proficiency with Excel formulas.

What we offer

• Professional growth in a challenging yet supportive environment.
• Collaborative culture that values teamwork, innovation, and creativity.
• Competitive compensation package, performance bonuses, bi‑annual increments, and health & life insurance coverage.