HR Services Analyst

About the role

The HR Services Analyst supports end-to-end HR operations and ensures the smooth execution of employee lifecycle processes. The role covers onboarding, employee documentation, orientation, grievance handling and day-to-day HR operational support, helping maintain operational efficiency and a positive employee experience.

Key responsibilities

• Coordinate onboarding of large batches of agents following bulk hiring by the Recruitment team.
• Prepare and issue employee documents such as bank letters and employment-related documentation.
• Facilitate issuance of employee access cards and coordinate system access with relevant departments.
• Conduct new hire orientations covering company policies, procedures and workplace expectations.
• Serve as the first point of contact for employee grievances, resolving them promptly or escalating where needed.
• Maintain and update employee records and HR databases accurately and confidentially.
• Support HR tasks such as documentation management, attendance tracking and employee file maintenance.
• Generate HR reports and maintain data records for HR analytics and reporting.
• Ensure compliance with company policies and applicable labor laws.
• Coordinate with IT, Admin and Payroll, and help improve HR processes and efficiency.

Required profile

• Master's or Bachelor's degree in Human Resources, Business Administration or a related field.
• Minimum 2+ years of HR experience.
• Prior exposure to HR operations, onboarding and employee lifecycle management.
• Experience with bulk onboarding or fast-paced environments is an added advantage.

Required skills

• Excellent communication and interpersonal skills.
• Data analytics and reporting capabilities.
• Conflict resolution and mediation, with professional handling of grievances.
• Understanding of labor law compliance and HR policies.
• Proficiency in MS Excel, PowerPoint, Canva and HR reporting tools.