Human Resources Business Partner - Offshore Delivery

About the role

This position acts as a strategic and operational bridge between the consultancy workforce, client stakeholders and the central HR team, ensuring effective people management, client alignment and delivery of HR initiatives in offshore environments. It is the primary HR contact for offshore teams supporting multiple clients.

Key responsibilities

• Align people strategies with business and client requirements through close partnership with leaders.
• Address employee relations issues affecting performance, delivery or client satisfaction, and manage grievances and HR queries promptly and professionally.
• Drive engagement initiatives to improve morale, retention and productivity.
• Coordinate with hiring managers and talent acquisition for workforce planning and timely hiring; support onboarding and induction.
• Assist with performance management, including goal setting, reviews, feedback and PIPs, and identify development needs for L&D, capability building and succession planning.
• Track and report HR metrics such as attrition, attendance, performance trends and hiring progress.
• Ensure consistent application of HR policies, procedures and compliance standards, and maintain accurate HR records for audits, client reviews and reporting.
• Act as a bridge between employees and central HR for payroll, benefits, systems and documentation, and support change management.

Required profile

• MBA or BBA, preferably in HR, from a HEC-recognized university.
• 4 to 6 years of relevant experience, preferably in consulting, IT services, BPO or offshore delivery environments.
• Strong understanding of the HR Business Partner model and offshore service environments.
• Comfortable working in a client-driven, fast-paced environment and from 12 p.m. to 9 p.m.

Required skills

• Excellent verbal and written communication, stakeholder and client management, and time management skills.
• Analytical, problem-solving and decision-making abilities.
• High level of confidentiality and professional judgment.