Inbound Sales Executive (Telecom)

About the role

The Sales Agent – Inbound Telecom manages inbound customer calls, identifies customer needs, explains telecom products and services accurately and converts enquiries into sales using ethical, consultative cross-selling and upselling. The role contributes to revenue, customer satisfaction and client retention while meeting compliance standards.

Key responsibilities

• Handle inbound calls professionally, understand customer needs through questioning and active listening, and recommend suitable products, plans and value-added services
• Achieve daily, weekly and monthly sales targets and maximise revenue through upselling and cross-selling
• Explain pricing, promotions, service agreements and terms accurately; ensure transactions follow company policy
• Resolve customer queries within the scope of authority, protect confidential data and document interactions in the CRM
• Stay compliant with client requirements, internal SOPs and regulations
• Maintain attendance and punctuality, attend training, coaching, calibrations and product briefings, and perform other duties assigned by management

Required profile

• Intermediate or Bachelor's degree preferred
• 1-2 years of inbound or outbound sales experience; telecom campaign experience is an advantage
• Fresh candidates with excellent communication skills may be considered

Required skills

• Inbound sales, consultative selling, cross-selling and upselling
• Objection handling and call handling
• CRM systems and computer literacy
• Customer focus, accountability, integrity, professionalism, teamwork, adaptability, problem solving and time management

Performance is measured against sales targets, RGUs, conversion and cancellation rates, average revenue per sale, quality assurance and compliance scores, attendance, productivity and CSAT. Applications are made by sending a CV by email, stating "Inbound Sales Agent" in the subject line; the employer does not reply to applications and only contacts shortlisted candidates.