Inbound Telecom Sales Agent

About the role

The Inbound Telecom Sales Agent handles incoming customer calls, identifies needs, and converts inquiries into sales using consultative cross‑selling and upselling techniques. The role directly supports revenue generation, customer satisfaction, and client retention while adhering to compliance standards.

Key responsibilities

• Answer inbound calls professionally, assess customer requirements, and recommend suitable telecom products, plans, and value‑added services.
• Achieve daily, weekly and monthly sales targets, maximizing revenue through upselling and cross‑selling.
• Maintain accurate documentation of interactions in the CRM system and ensure compliance with client and regulatory guidelines.
• Attend training, coaching sessions and product briefings to continuously improve product knowledge and sales techniques.

Required profile

• Intermediate or Bachelor’s degree preferred; 1–2 years of inbound or outbound sales experience, preferably in telecom or BPO.
• Excellent communication skills, strong listening ability, and a customer‑focused attitude.
• Ability to work night shifts in an office‑based, target‑driven environment.

Required skills

• Inbound sales and consultative selling techniques.
• Cross‑selling and upselling, objection handling.
• CRM system usage and call handling.
• Computer literacy and product knowledge of telecom services.