Inbound Sales Representative – Telecom

About the role

The Sales Agent – Inbound Telecom handles incoming customer calls, identifies needs, and converts inquiries into sales using consultative cross‑selling and upselling techniques. The position directly supports revenue growth, customer satisfaction, and client retention while adhering to company and client standards.

Key responsibilities

• Answer inbound calls professionally, assess customer requirements, and recommend suitable telecom products, plans, and value‑added services.
• Achieve daily, weekly and monthly sales targets, maximize revenue through upselling and cross‑selling, and ensure accurate transaction processing.
• Maintain compliance with client guidelines, internal SOPs, and data‑privacy regulations; document interactions in the CRM.
• Attend training, coaching, and product briefings; continuously improve product knowledge and sales techniques.

Required profile

• Intermediate or Bachelor’s degree preferred; 1–2 years of inbound sales experience, preferably in telecom or BPO.
• Excellent communication skills, strong listening and questioning abilities, and a customer‑focused attitude.
• Ability to work night shifts, maintain punctuality, and follow attendance policies.

Required skills

• CRM systems usage
• Call handling
• Computer literacy